We have a no fuss refund policy. No fuss for you and no fuss for us. Easy!
If you have a product that you would like to return to us, please first contact us via email.
You will be required to return the item with a Return Authority Form. This will be emailed to you.
You will be required to send the item back via regular Australia Post and must include a copy of the postage receipt.
If the item you wish to return is deemed to be faulty, it will be replaced and your postage costs to return the item will be refunded using the same method you paid for the item.
If the item is not deemed to be faulty, then we will contact you to make the reqired arrangements.
Our return policy does not apply if the product(s) have been used, soiled or damaged.
We reserve the right to refuse a return on any product that does not meet these requirements.
CALUNA loves accepts returned goods only if they are faulty. Please contact us within 14 days of receipt of goods.
Note: Exceptions to returnable products: Products sold on Clearance are not returnable unless faulty. Clearance sales are considered final.
EXCHANGES:
We are happy to exchange an item for you, as long as the item is in perfect re-sellable condition.
All tags and labels must be intact and attached to the item correctly.
Any damage or soiling to an item will see the exchange refused.
Do you have a queston?
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